About The Position

Smarte Carte is seeking individuals to join their team at Boston Logan International Airport. This role offers a flexible schedule, competitive pay, and opportunities for career development. The company values a positive attitude, willingness to learn, and a diverse and inclusive workforce. Smarte Carte is also committed to environmental responsibility through recyclable equipment and reducing its carbon footprint.

Requirements

  • Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
  • Skilled in navigating wheelchairs over various surfaces, including inclines, and in in crowded or confined spaces.
  • Ability to transfer wheelchair passengers to and from airplane seat.
  • Computer and Smart Phone proficient.
  • Capable of standing for extended periods.
  • Must be at least 18 years of age.
  • Excellent customer service and verbal communication skills.
  • Ability to complete all required training including airport compliance.
  • Ability to get an airport badge required.
  • Lift and carry 75 lbs.
  • Push/Pull 75 – 300 pounds.
  • Walk and stand for duration of shift.
  • Work in seasonal weather conditions out of doors.
  • Friendly, compassionate, and attentive to the needs of passengers.
  • Ability to communicate clearly, respectfully and professionally with passengers and other staff members.
  • Strong teamwork and coordination abilities.
  • Maintain a positive attitude and professionalism in high pressure situations.
  • Able to assess and monitor passengers’ comfort and safety during transport.
  • Capable of identifying any potential safety issues with the wheelchair.
  • Ability to handle difficult or emergency situations with calm and professionalism.
  • Managing one's own time.
  • Technologically adept and receptive to learn computer-based reporting tools.
  • Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
  • Capable of focusing on the “Big Picture” rather than immediate short-term effects.
  • Ability to apply the appropriate level of workplace flexibility.
  • High degree of integrity and self-discipline.
  • Good problem-solving and conflict-resolution skills.
  • Strong organizational and multitasking skills.

Nice To Haves

  • Proficiency with dispatch software a plus.

Responsibilities

  • Transporting arriving and departing wheelchair passengers to terminals gates and other areas across the airport.
  • Assist passengers with transport of luggage.
  • Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
  • Ensure completion of required wheelchair or incident reports.
  • Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair.
  • Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
  • Follow airport security regulations; display required security badge.
  • Assist with luggage carts as needed.
  • Coordinate and schedule wheelchair transportation requests for passengers.
  • Ensure timely arrival and departure of Wheelchair Agents for scheduled requests.
  • Assign wheelchair requests though software to Wheelchair Agents.
  • Ensure enough wheelchairs are staged beforehand for arriving and/or departing flights.
  • Ensure that Wheelchairs Agents are equipped with all necessary information, including client-specific needs (e.g., wheelchair types, medical requirements).
  • Monitor Wheelchair Agents status and communicate any delays or changes to passengers.
  • Communicate with Wheelchair Agents regarding assignments.
  • Report of any damaged wheelchairs to management at beginning, during and end of shift.
  • Communicate to management on any operational changes (e.g., flight delays, ticket counter changes).
  • Ensure that all Wheelchairs are compliant with safety regulations.
  • Adhere to state, federal, and company regulations regarding accessibility and safety.
  • Monitor that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs.
  • Proactively remove and organize arriving baggage from baggage claim carousel.
  • Lifts and transport bags, boxes, oversize luggage and pet kennels weighing up to 75 lbs.
  • Report issues that could lead to disruption of services, safety concerns or damage to property.
  • Comply with all applicable policies & regulations of Client, JSM and Subcontractor.
  • Report damaged, unclaimed or missing items to management.
  • Transport carts from high return areas to high rental areas to ensure that carts are always available to customers.
  • Perform routine maintenance and cleaning of carts and cart management units.
  • Provide courteous service in assisting and greeting customers.
  • Maintain communication and cooperation with co-workers, and facility management.
  • Additional duties as assigned by management.

Benefits

  • Company Paid Sick Time
  • Matching 401k
  • Overtime and Holiday Overtime
  • Monthly cellular phone allowance ($5/month)
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