Bag Handlers - Boston Logan International Airport- Part Time

SmarteCarte Brand•Boston, MA

3d•Onsite

About The Position

Smarte Carte is seeking individuals to join their team at Boston Logan International Airport. This role offers a flexible schedule, competitive pay, and opportunities for career development. The company values a positive attitude, willingness to learn, and a diverse and inclusive workforce. Smarte Carte is also committed to environmental responsibility through recyclable equipment and reducing its carbon footprint.

Requirements

Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
Skilled in navigating wheelchairs over various surfaces, including inclines, and in in crowded or confined spaces.
Ability to transfer wheelchair passengers to and from airplane seat.
Computer and Smart Phone proficient.
Capable of standing for extended periods.
Must be at least 18 years of age.
Excellent customer service and verbal communication skills.
Ability to complete all required training including airport compliance.
Ability to get an airport badge required.
Lift and carry 75 lbs.
Push/Pull 75 – 300 pounds.
Walk and stand for duration of shift.
Work in seasonal weather conditions out of doors.
Friendly, compassionate, and attentive to the needs of passengers.
Ability to communicate clearly, respectfully and professionally with passengers and other staff members.
Strong teamwork and coordination abilities.
Maintain a positive attitude and professionalism in high pressure situations.
Able to assess and monitor passengers’ comfort and safety during transport.
Capable of identifying any potential safety issues with the wheelchair.
Ability to handle difficult or emergency situations with calm and professionalism.
Managing one's own time.
Technologically adept and receptive to learn computer-based reporting tools.
Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
Capable of focusing on the “Big Picture” rather than immediate short-term effects.
Ability to apply the appropriate level of workplace flexibility.
High degree of integrity and self-discipline.
Good problem-solving and conflict-resolution skills.
Strong organizational and multitasking skills.

Nice To Haves

Proficiency with dispatch software a plus.

Responsibilities

Transporting arriving and departing wheelchair passengers to terminals gates and other areas across the airport.
Assist passengers with transport of luggage.
Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
Ensure completion of required wheelchair or incident reports.
Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair.
Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
Follow airport security regulations; display required security badge.
Assist with luggage carts as needed.
Coordinate and schedule wheelchair transportation requests for passengers.
Ensure timely arrival and departure of Wheelchair Agents for scheduled requests.
Assign wheelchair requests though software to Wheelchair Agents.
Ensure enough wheelchairs are staged beforehand for arriving and/or departing flights.
Ensure that Wheelchairs Agents are equipped with all necessary information, including client-specific needs (e.g., wheelchair types, medical requirements).
Monitor Wheelchair Agents status and communicate any delays or changes to passengers.
Communicate with Wheelchair Agents regarding assignments.
Report of any damaged wheelchairs to management at beginning, during and end of shift.
Communicate to management on any operational changes (e.g., flight delays, ticket counter changes).
Ensure that all Wheelchairs are compliant with safety regulations.
Adhere to state, federal, and company regulations regarding accessibility and safety.
Monitor that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs.
Proactively remove and organize arriving baggage from baggage claim carousel.
Lifts and transport bags, boxes, oversize luggage and pet kennels weighing up to 75 lbs.
Report issues that could lead to disruption of services, safety concerns or damage to property.
Comply with all applicable policies & regulations of Client, JSM and Subcontractor.
Report damaged, unclaimed or missing items to management.
Transport carts from high return areas to high rental areas to ensure that carts are always available to customers.
Perform routine maintenance and cleaning of carts and cart management units.
Provide courteous service in assisting and greeting customers.
Maintain communication and cooperation with co-workers, and facility management.
Additional duties as assigned by management.