Part Time Seasonal Wheelchair Agent (PAA)

Menzies Aviation Careers•East Boston, MA

6h•Onsite

About The Position

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.

Requirements

High school diploma or GED
Must be 18 years of age or older
Strong communication and interpersonal skills.
Ability to work in a fast-paced and physically demanding environment.
Ability to remain patient, courteous, and professional at all times.
Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
Reliable attendance and punctuality
Must have reliable telephone and transportation
Must be able to take verbally direct in English
Must be able to read, write, understand and carry out instructions in English
Must pass pre-employment and random drug tests
Must pass a pre-employment background check
Must meet necessary requirements to obtain a security sensitive identification badge
Must be in proper uniform or business attire as directed by company officials
Identification badges must always be visible
Adhere to company policies and procedures and participate in achievement of company objectives
Treat all information as confidential

Nice To Haves

Previous customer service, hospitality, healthcare, or airport experience

Responsibilities

Assist passengers requiring wheelchair or mobility assistance throughout the airport
Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights
Assist passengers with boarding and deplaning aircraft when required
Provide excellent customer service and professional communication to passengers and families
Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance
Handle wheelchairs and mobility equipment safely and properly
Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance
Respond promptly to wheelchair service requests and maintain efficient passenger flow
Assist with light baggage handling when necessary
Follow all airport safety procedures, airline policies, and TSA regulations
Report operational concerns, passenger incidents, or equipment issues to supervisors promptly
Maintain professionalism, patience, and sensitivity while assisting passengers
Perform other duties as requested
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.