Wheelchair Agent

Maximus Global Services • Orlando, FL

6h • Onsite

About The Position

Airport wheelchair agents play a critical role in ensuring safe, efficient, and comfortable travel for passengers with mobility challenges. The position requires a combination of physical endurance, customer service skills, and coordination with airport staff, making it essential for maintaining a positive passenger experience throughout the airport journey.

Requirements

• Ability to lift, push, pull, carry, squat, bend, and stand for extended periods; capable of handling weights up to 75 pounds or more.
• Strong interpersonal skills to interact positively with passengers, airline staff, and the general public.
• Ability to read, write, and speak English clearly, and follow verbal and written instructions.
• Must obtain airport security clearance and comply with TSA screening requirements.
• High school diploma or equivalent may be required.
• Must pass drug and alcohol tests and adhere to safety regulations.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).
• Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Responsibilities

• Safely push or escort passengers in wheelchairs to gates, terminals, baggage claim, or other airport locations, ensuring timely arrival and comfort.
• Provide directions, general airport information, and support during check-in, security screening, and boarding.
• Work with dispatchers, gate agents, and airline staff to manage wheelchair-assisted passengers efficiently.
• Maintain wheelchair logs, complete incident reports for accidents or unusual events, and ensure all wheelchairs are accounted for at the end of shifts.
• Operate wheelchairs, jetways, and other airport equipment safely, and assist with baggage handling when required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED