Wheelchair Agent Supervisors

Guardian Proservices•Morrisville, NC

2d•Onsite

About The Position

Join Guardian Professional Services as a Wheelchair Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport. This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations. Training provided.

Requirements

5+ years of customer service experience (required).
2+ years in a supervisory or lead role (required).
Valid Driver’s License preferred.
Excellent communication, reliability, and problem-solving skills.

Nice To Haves

Airport experience preferred; not required.

Responsibilities

Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
Coordinate shift coverage, scheduling, and daily assignments.
Oversee airport wheelchair operations during weekends and other assigned shifts.
Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
Review incident reports and ensure all procedures are followed accurately.
Maintain a professional, positive environment that reflects Guardian’s service standards.

Benefits

Paid training and opportunities for overtime and gratuities.
Health, vision, Dental, PTO, 401K benefits.
Career growth path into Operations Management and Senior Supervisor roles.
Make a meaningful impact daily by helping passengers travel safely and comfortably.
Required Airport Background & SIDA Badge Fees are reimbursed after 90 days of employment.
401(k)
Employee discount
Health insurance
Opportunities for advancement
Paid time off
Paid training
Sick Days
Referral program
2-week Vacation (after 1 year employment)