Wheelchair Agent

Maximus Global Services • Atlanta, GA

3h • Onsite

About The Position

The Wheelchair Agent provides various services such as wheelchair and porter services, exhibiting exceptional customer service and communication skills, and ensuring the safety of property and people. The agent must maintain constant communication with the supervisor on duty, review daily manning and assignments, and provide wheelchair services by taking the wheelchair to the assigned door and waiting for the passenger, ensuring all security procedures are met. The agent is responsible for escorting passengers through customs and baggage claim to the curb only, and must not take passengers past the curb into the parking lot. Upon completion of service, the agent must notify the supervisor and return the wheelchair to its initial position.

Requirements

• High school diploma or GED.
• Must exhibit exceptional customer service and communication skills, both verbal and written.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients.
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).
• Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Responsibilities

• Agent must be in communication with the supervisor on duty at all times.
• Will review the daily manning and assignment for the day.
• Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met.
• Agent will take passenger through customs and baggage claim to the curb only.
• Agent will not take passenger past curb into parking lot.
• When finished, agent must call supervisor and return wheelchair to its initial position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees