Wheelchair Agent/Coordinator - Boston Logan International Airport - Part Time

Smarte Carte•Boston, MA

1d•Onsite

About The Position

Smarte Carte is seeking a Part-Time Wheelchair Agent/Coordinator for Boston Logan International Airport. This role ensures the safe transporting of passengers with mobility issues using a wheelchair. The ideal candidate will be attentive to passenger needs, possess clear communication skills, and maintain a positive attitude. Smarte Carte is a global provider of travel and leisure infrastructure solutions with over 50 years of experience, partnering with major venues worldwide. The company values diversity, inclusion, and environmental responsibility.

Requirements

Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
Skilled in navigating wheelchairs over various surfaces, including inclines, and in crowded or confined spaces.
Ability to transfer wheelchair passengers to and from airplane seat.
Computer and Smart Phone proficient.
Capable of standing for extended periods.
Must be at least 18 years of age.
Excellent customer service and verbal communication skills.
Ability to complete all required training including airport compliance.
Ability to get an airport badge required.

Nice To Haves

Proficiency with dispatch software a plus.

Responsibilities

Transporting arriving and departing wheelchair passengers to terminals, gates, and other areas across the airport.
Assisting passengers with the transport of luggage.
Conducting daily inspections of wheelchairs for necessary repairs and maintenance.
Ensuring completion of required wheelchair or incident reports.
Following proper safety requirements when transporting and assisting passengers in and out of wheelchairs.
Providing exceptional customer service and greeting passengers in a welcoming and friendly manner.
Following airport security regulations and displaying required security badges.
Assisting with luggage carts as needed.
Coordinating and scheduling wheelchair transportation requests for passengers.
Ensuring timely arrival and departure of Wheelchair Agents for scheduled requests.
Assigning wheelchair requests through software to Wheelchair Agents.
Ensuring enough wheelchairs are staged beforehand for arriving and/or departing flights.
Ensuring that Wheelchair Agents are equipped with all necessary information, including client-specific needs (e.g., wheelchair types, medical requirements).
Monitoring Wheelchair Agents' status and communicating any delays or changes to passengers.
Communicating with Wheelchair Agents regarding assignments.
Reporting any damaged wheelchairs to management at the beginning, during, and end of the shift.
Communicating to management on any operational changes (e.g., flight delays, ticket counter changes).
Ensuring that all wheelchairs are compliant with safety regulations.
Adhering to state, federal, and company regulations regarding accessibility and safety.
Monitoring that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs.
Additional duties as assigned by management.