Wheelchair Agent/Coordinator - Boston Logan International Airport - Part Time

SmarteCarte Brand•Boston, MA

1d•Onsite

About The Position

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

Requirements

Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
Skilled in navigating wheelchairs over various surfaces, including inclines, and in in crowded or confined spaces.
Ability to transfer wheelchair passengers to and from airplane seat.
Computer and Smart Phone proficient.
Capable of standing for extended periods.
Must be at least 18 years of age.
Excellent customer service and verbal communication skills.
Ability to complete all required training including airport compliance
Ability to get an airport badge required

Nice To Haves

Proficiency with dispatch software a plus

Responsibilities

Responsible for transporting arriving and departing wheelchair passengers to terminals gates and other areas across the airport.
Assist passengers with transport of luggage.
Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
Ensure completion of required wheelchair or incident reports.
Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair.
Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
Follow airport security regulations; display required security badge.
Assist with luggage carts as needed.
Additional duties as assigned by management.
Coordinate and schedule wheelchair transportation requests for passengers.
Ensure timely arrival and departure of Wheelchair Agents for scheduled requests.
Assign wheelchair requests though software to Wheelchair Agents.
Ensure enough wheelchairs are staged beforehand for arriving and/or departing flights.
Ensure that Wheelchairs Agents are equipped with all necessary information, including client-specific needs (e.g., wheelchair types, medical requirements).
Monitor Wheelchair Agents status and communicate any delays or changes to passengers.
Communicate with Wheelchair Agents regarding assignments.
Report of any damaged wheelchairs to management at beginning, during and end of shift.
Communicate to management on any operational changes (e.g., flight delays, ticket counter changes)
Ensure that all Wheelchairs are compliant with safety regulations.
Adhere to state, federal, and company regulations regarding accessibility and safety.
Monitor that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs