Wellsky Application Analyst
About The Position
CTG is seeking an experienced WellSky Clinical Applications Analyst with expertise in Shelby 2.0 to support, optimize, and enhance clinical and operational workflows across the healthcare continuum. This role serves as a liaison between clinical users, operational leadership, vendors, and technical teams to ensure the WellSky platform effectively supports patient care, regulatory compliance, and organizational goals. The ideal candidate will possess strong clinical systems experience, excellent analytical and problem-solving skills, and a proven ability to support application implementations, upgrades, workflow design, testing, and end-user training.
Requirements
- Bachelor's degree in Healthcare, Information Technology, Health Informatics, Nursing, Business, or a related field, or equivalent experience.
- 3+ years of healthcare application support or clinical systems analyst experience.
- Hands-on experience supporting WellSky Shelby 2.0 applications.
- Experience gathering requirements, workflow analysis, system configuration, testing, and implementation support.
- Strong understanding of post-acute care, home health, hospice, rehabilitation, or related healthcare operations.
- Knowledge of healthcare data, documentation workflows, and regulatory requirements.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Responsibilities
- Serve as the primary analyst and subject matter expert for the WellSky Shelby 2.0 application.
- Gather, analyze, and document business and clinical requirements.
- Configure, maintain, and optimize system functionality to support operational and clinical workflows.
- Collaborate with clinicians, managers, and stakeholders to identify system improvement opportunities.
- Troubleshoot application issues and coordinate resolution with vendors and technical teams.
- Support software upgrades, patches, enhancements, and new module implementations.
- Develop and execute test plans, validate system changes, and document testing results.
- Analyze workflows and recommend best practices to improve efficiency, accuracy, and user satisfaction.
- Create and maintain system documentation, workflows, training materials, and support guides.
- Conduct end-user training and provide ongoing application support.
- Assist with data validation, reporting requirements, and system audits.
- Ensure compliance with organizational policies, healthcare regulations, and data privacy standards.
- Participate in application governance, change control, and project initiatives.
Benefits
- competitive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
