Wellness - Spa Manager

Rio Mar Hospitality Management•Rio, WI

4d•Onsite

About The Position

The Spa & Wellness Manager supports the strategic and daily operations of our luxury spa, working in close collaboration with the Spa Director to deliver exceptional guest experience. This role plays a key part in managing the spa team, coordinating services, upholding operational standards, and ensuring excellence in service delivery, cleanliness, and safety. The Spa Manager serves as a hands-on leader and key point of contact for both guests and team members, actively contributing to a serene, welcoming, and elevated spa atmosphere.

Requirements

Minimum of 1 year of experience in spa or wellness management, preferably in a resort or luxury hospitality setting.
Bilingual proficiency (English and Spanish) is mandatory.
Working knowledge of spa treatments, services, products, and trends.
Experience in team leadership, scheduling, and inventory management.
Familiarity with spa software systems and guest service standards.

Nice To Haves

Associate or bachelor’s degree in hospitality, Business, or a related field preferred.

Responsibilities

Assist the Spa Director in the daily supervision of spa operations, ensuring a smooth and efficient workflow across all service areas.
Provide direct leadership to the spa team, including front desk, therapists, aestheticians, attendants, and support staff.
Serve as a key contact for guest feedback and service recovery; handle guest concerns with poise and urgency.
Maintain high service and cleanliness standards throughout the facility, inspecting areas regularly and addressing any deficiencies.
Oversee the scheduling of team members to ensure proper coverage and efficiency in service delivery.
Support in onboarding, coaching, and training team members in alignment with Wyndham service standards and spa protocols.
Assist with product and inventory management, including ordering, stock rotation, and control of expenses.
Collaborate with the Spa Director on marketing efforts, promotions, and events to increase revenue and guest engagement.
Monitor retail sales performance and encourage staff to promote appropriate wellness and beauty products.
Support the execution of group bookings and special events, ensuring every detail is coordinated and guest expectations are exceeded.
Prepare and review reports related to guest feedback, revenue performance, and staffing to support strategic decisions.
Act as the Manager on Duty (M.O.D.) in the absence of the Spa Director.
Promote a positive, respectful, and inclusive workplace culture.
Ensure all licenses, certifications, and compliance requirements are met by the team and maintained consistently.
Perform any other duties as requested by management to ensure operational efficiency and guest satisfaction.