Wellness Representative - Mt Kisco

Restore Hyper Wellness - RHWS037•Village/Town of Mount Kisco, NY

4d•Onsite

About The Position

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. We are part of a franchise group that has 5 locations across Westchester and Brooklyn. Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you're amazing, and that's exactly what we're about at Restore. We're always looking for people who share that passion. Our Client Experience & Sales Specialists (we call them Hyper Wellness Representatives) are the heartbeat of the studio. You're the first person every client meets, the concierge for everything happening in the studio that day, and the driver of outbound client outreach and sales. This isn't a check-in desk job, it's a client-facing sales and experience role where you set the tone for the entire studio.

Requirements

At least 1 year of sales or commission-based experience preferred.
At least one year of customer service experience.
Comfortable asking for the close and handling "let me think about it" without losing momentum.
Communication and follow-up are strong suits, you're just as good on the phone and by text as you are in person.
Working weekends doesn't bum you out, that's when the studio's busiest and the best opportunities to sell happen.
Genuinely into health and wellness, or at least curious enough to become the expert fast.

Nice To Haves

Restore is technically retail, but we don't have a retail vibe, this is closer to hospitality meets wellness meets sales floor.

Responsibilities

Conduct studio tours and confidently present and close service packages and memberships
Own outbound client outreach: re-engage past clients, follow up on leads, and drive rebookings
Consistently hit membership, package, and retail sales targets
Serve as the go-to expert on Restore's services so you can sell with confidence, not just familiarity
Greet and assist clients, and manage phone, text, and voicemail follow-up
Handle booking, scheduling, rescheduling, and cancellations
Onboard new clients: waivers and POS profile setup
Educate clients on services, medical benefits, precautions, and at-home care
Open and/or close the studio, keeping it safe, clean, and welcoming
Represent Restore's mission and Hyper Wellness lifestyle in every interaction
Help build a studio culture where every team member feels valued and recognized