Wellness Host

Auberge Collection • Newport, RI

2d • Onsite

About The Position

As host of all hosts, you will be responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. The ideal candidate must love providing the ultimate customer service while paying close attention to detail while working within a fast paced environment.
Ensure smooth flow of spa operations by reviewing daily treatment schedules and preparing/maintaining guest areas to meet our standards and protocols.
Book spa appointments for guests
Answer phones, take reservations, assist guests with spa bookings
Prepare professional body care products, set up dry sauna rooms and prepare baths as needed.
Take drink orders, prepare drinks and serve poolside as needed
Assist with preparing treatment rooms
Keep pool areas tidy by removing towels, cups and dishes and restock.
Transport linen carts to the laundry facility.

Requirements

• Previous experience in customer service
• Previous experience in the personal care industry
• Previous experience in a pool service position in a luxury resort environment
• Ability to work in a fast-paced outdoor environment
• Ability to work within a large department
• Excellent communication style
• Personality that constantly goes above and beyond

Responsibilities

• Orientating guests to the spa facilities
• Greeting guests as they enter the facilities
• Providing personal guest service
• Ensuring smooth flow of spa operations by reviewing daily treatment schedules
• Preparing/maintaining guest areas to meet our standards and protocols
• Booking spa appointments for guests
• Answering phones
• Taking reservations
• Assisting guests with spa bookings
• Preparing professional body care products
• Setting up dry sauna rooms
• Preparing baths as needed
• Taking drink orders
• Preparing drinks and serving poolside
• Assisting with preparing treatment rooms
• Keeping pool areas tidy by removing towels, cups and dishes and restocking
• Transporting linen carts to the laundry facility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed