Wellness Guide
About The Position
Panacea Luxury Spa Boutique is seeking enthusiastic and dedicated Wellness Guides to join their growing team. This role is crucial in setting the tone for the client's entire experience, as Wellness Guides are the first and last point of contact. Responsibilities include managing the front desk, overseeing the retail boutique, assisting clients with their needs (robes, slippers, lockers, tours, food/cocktail orders), and maintaining the spa's cleanliness and organization (laundry, tidying, stocking). The spa emphasizes an all-natural approach to health and wellness, offering therapeutic-grade services and unique product lines, with a specialization in Oncology Therapeutics. The environment is designed for peace and tranquility, featuring lake views, a rooftop patio, and luxury amenities like salt saunas, steam rooms, and hydrotherapy pools.
Requirements
- Team players with positive attitudes.
- Reliable, hard-working, passionate about making a difference, goal driven, and great at communicating.
- Ability to maintain a well-groomed, professional appearance.
- Ability to maintain an organized and neat workspace.
- Excellent customer service and interpersonal skills.
- Reliable and dependable.
- Able to work 6-8 hour shifts.
- Be available to work at least one Saturday and/or Sunday shift per week.
- Be excited and willing to learn new techniques through paid training.
- Adaptable to learning/performing multiple roles in reception, retail and concierge services.
- Reliable, punctual and personable.
Nice To Haves
- High school diploma preferred.
- At least 21 years of age preferred.
- Customer Service experience preferred.
Responsibilities
- Arrive at least 1 hour prior to spa opening (if an opener); must stay after closing to complete closing duties (if a closer).
- Read over the appointments for the day and set up for any special client needs/requests.
- Check that all appointments have been confirmed, if not reach out to guest to confirm.
- Turn on/off all equipment at the beginning/end of day, if you are an opener/closer (pools, saunas, steam rooms, slipper warmers, music, iPads, lights, etc.).
- Maintain a clean workspace at all times.
- Prepare/close down water, teas, and snack stations (if opener/closer). Stock throughout day.
- Clean and arrange retail spaces.
- Prepare packaging for product shipments.
- Prepare retail gift baskets.
- Maintain clean and professional uniform and appearance.
- Check guests in and out.
- Schedule appointments, place reminder calls/emails and verify appointment confirmations.
- Up-sell, cross-sell, and pre-sell services and products.
- Assist with laundry, cleaning, and up-keep of treatment rooms and common/amenity areas.
- Provide tours of the spa and offer/serve beverages.
- Restock beverages and retail space as needed.
- Communicate spa promotions with guests.
- Stay up to date on policies and procedures.
- Delegate job responsibilities to idle team members, when help is needed.
- Assist Spa Manager in other duties as needed.
Benefits
- Competitive Pay with commissions, gratuity, and bonuses
- W2 Employee with a guaranteed hourly pay rate
- Health benefits
- 401(k) Opportunities
- Paid in-house training.
- Advancement opportunities
- Supportive, consistent on-site leadership
- Flexible, consistent schedules
- Discounts on products & treatments
- All supplies needed to do your job effectively are included
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
