Wellness Coaching Supervisor (Remote)

Direct Meds LLC

1d • $58,000 - $60,000 • Remote

About The Position

The Wellness Coaching Supervisor oversees daily departmental operations, team performance, and patient support while maintaining a limited patient coaching caseload. The role leads and develops Wellness Coaches, ensures quality and operational standards are met, and contributes to the growth and evolution of the Wellness Coaching program through new initiatives, improved processes, and strategic development.

The supervisor manages team performance and development, operational workflows, patient coaching and follow-up, and quality improvement. The role also develops and maintains standard operating procedures and training materials, and partners with leadership and other departments to improve workflows and align with organizational priorities.

This is a remote, full-time position scheduled Monday through Friday. Candidates must have a reliable personal laptop or desktop, a quality headset, high-speed internet, and a professional, private workspace suitable for remote patient sessions and team operations.

Requirements

• Experience in team leadership, coaching, or people management.
• Strong organizational, communication, and problem-solving skills.
• Experience monitoring performance metrics and improving operational processes.
• Ability to balance team leadership, administrative responsibilities, and patient-facing work.
• Patient-centered approach with strong interpersonal and relationship-building skills.
• Proactive mindset with the ability to identify opportunities and contribute to program development.
• Proficiency with digital scheduling, documentation, and communication tools.
• Reliable personal laptop or desktop computer, quality headset, high-speed internet connection, and a professional, private workspace suitable for remote work.

Nice To Haves

• Wellness coaching certification or relevant wellness coaching training.
• Background in nutrition, dietetics, or nutrition education.
• Fitness industry experience or a background in exercise science, kinesiology, or physical fitness.
• Personal training certification or experience.
• Experience developing or expanding wellness, health coaching, or patient support programs.
• Familiarity with behavior change strategies, habit development, and motivational interviewing.

Responsibilities

• Supervise, coach, and support Wellness Coaches through performance management, onboarding, training, and ongoing professional development.
• Manage daily workflows, scheduling, workload distribution, documentation, and patient follow-up to ensure efficient and consistent operations.
• Conduct a limited number of patient coaching sessions, maintain required documentation, and resolve patient concerns in collaboration with clinical and internal teams.
• Monitor KPIs, productivity, and quality assurance results; identify performance gaps and implement improvements to meet departmental goals.
• Help build and evolve the Wellness Coaching program by identifying opportunities, developing new initiatives, improving services, and creating scalable processes.
• Develop and maintain SOPs and training materials.
• Partner with leadership and other departments to improve workflows and align on organizational priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed