Wellness Coach

Services For The Underserved, Inc. • New York, NY

48d • $50,000 - $55,000 • Onsite

About The Position

The Wellness Coach will assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up. The role involves providing case management, developing and monitoring individual support plans, assisting with problem-solving and crisis intervention, and acting as an advocate for consumers. The coach will also identify and assist with daily living skills, support facilities management, provide supportive counseling, conduct home and hospital visits, and maintain strong working relationships with therapeutic support services. Documentation of services, assisting with moves (including lifting, packing, and cleaning), and participating in team activities are also key responsibilities. The position requires liaison with community-based services, participation in supervision and meetings, and adherence to an on-call system for crisis intervention.

Requirements

• Bachelor’s Degree preferred, not required or 2 years of experience working with the behavioral health population
• Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System

Nice To Haves

• Two years’ experience with individuals with mental illness, substance use issues and/or a history of homelessness preferred
• Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred
• Experience in supportive housing setting strongly preferred
• Bilingual English/Spanish speaking preferred

Responsibilities

• Provide case management to assigned caseload
• Develop and monitor individual support plans in collaboration with agency consumers
• Assist agency consumers with problem solving and crisis intervention
• Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary
• Act as advocate for consumer as appropriate; encourage and support self-advocacy
• Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills
• Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by S:US and OMH
• Supportive counseling to agency consumers as needed
• Regular home visits and hospital visits, as necessary
• Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care
• Documentation of all services in compliance with agency standards
• Assist with moves with consumers and staff; also include lifting, packing and cleaning
• Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration
• Liaison to community-based services and groups including civic, social service government, and business organizations
• Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
• Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action
• Other duties as assigned

Benefits

• health and wellness resources
• generous PTO
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level