Wellness Coach

Services For The Underserved, Inc.•New York, NY

6d•$50,000 - $55,000•Onsite

About The Position

The Wellness Coach assists agency consumers in accessing needed community services, including medical, psychological, substance abuse, vocational, food, and clothing services, through development of a referral network, referrals, and follow-up. The role provides case management, support, advocacy, crisis intervention, and practical assistance, while collaborating with consumers and agency staff to promote well-being, community inclusion, and quality of care.

Requirements

Bachelor’s degree in Social Work or a related human service field.
Two years of experience working with the people served and/or providing case management.
Two years of experience working with individuals with mental illness, substance use issues, and/or a history of homelessness, or two years of experience in the human services field.
Working knowledge of computer programs including email, Microsoft Word, Excel, PowerPoint, and the Windows Operating System.

Nice To Haves

Experience in group work, tenant organization, case management, referral, and/or community outreach.
Experience or training in peer counseling or advocacy.
Bilingual English/Spanish-speaking ability.

Responsibilities

Provide case management to an assigned caseload.
Develop and monitor individual service plans in conjunction with agency consumers.
Assist agency consumers with problem solving and crisis intervention.
Accompany agency consumers to medical, psychiatric, and public benefit appointments as necessary.
Advocate for consumers as appropriate and encourage and support self-advocacy.
Identify problems in daily living skills and provide hands-on assistance or referrals to address them.
Support Facilities Management staff in maintaining apartment standards outlined by S:US, OASAS, and other funders.
Provide supportive counseling to agency consumers as needed.
Conduct regular home visits and hospital visits as necessary.
Maintain strong working relationships with therapeutic support services to ensure quality care.
Document all services in compliance with agency standards.
Assist consumers and staff with moves, including lifting, packing, and cleaning.
Work with the social service team to develop off-site recreation, socialization, educational, and skill-building activities that promote community inclusion and integration.
Serve as liaison to community-based services and groups, including civic, social service, government, and business organizations.
Participate in individual and group supervision, team meetings, case conferences, division meetings, and trainings.
Adhere to the on-call cell phone system to facilitate crisis intervention, emergencies, and other situations requiring immediate action.
Perform other duties as assigned.