Wellness Coach

YMCA of the East Valley•Redlands, CA

58d

About The Position

The Wellness Coach supports YMCA of the East Valley operations through effective delivery of programs, services, and member engagement. Under the direction of the Program Director, this position advances Association goals by promoting the YMCA mission, values, and strategic priorities and providing high-quality service to members, participants, staff, and the community. The Wellness Coach helps maintain a safe, clean Wellness Center; conducts member orientations and equipment introductions; monitors wellness-floor activities; performs equipment inspections and cleaning; and provides basic exercise guidance within the YMCA’s scope of practice. The role promotes wellness programs, group exercise, and personal training, and helps members pursue healthy-living goals through information, resources, and authentic relationships. The position also supports broader YMCA operations through teamwork, accurate records, confidentiality, safety practices, staff meetings, and professional development.

Requirements

Strong verbal and written communication skills.
Ability to prioritize tasks and manage multiple responsibilities.
Ability to work independently and collaboratively in a team environment.
Strong organizational and problem-solving skills.
Ability to maintain professionalism and confidentiality.
Proficiency in applicable technology, software, and systems.
Commitment to inclusion, diversity, equity, and the YMCA mission.
Ability to perform duties that may include sitting, standing, walking, bending, reaching, and lifting.
Ability to lift up to 50 pounds.
Ability to work in indoor and/or outdoor environments.
Ability to travel between branch locations, if applicable.

Nice To Haves

Nationally recognized fitness certification, such as ACE, NASM, ACSM, or ISSA.
Bilingual English/Spanish ability.
Experience working with diverse populations and older adults.

Responsibilities

Perform duties in alignment with YMCA mission, policies, procedures, and operational standards.
Deliver high-quality customer and member service to participants, families, staff, volunteers, and community partners.
Support departmental and Association goals through communication, teamwork, and accountability.
Maintain accurate records, reports, and documentation as required.
Participate in staff meetings, trainings, and required professional development activities.
Maintain confidentiality of sensitive information.
Support risk management and safety procedures, and demonstrate flexibility in supporting operational needs.
Maintain a safe and clean Wellness Center by engaging members, enforcing policies, and responding positively to situations that arise.
Conduct member orientations and equipment introductions.
Monitor wellness-floor activities and enforce wellness-center policies.
Perform routine cleaning and sanitation of fitness equipment and wellness areas; maintain and clean equipment according to schedule or supervisor request.
Provide basic exercise guidance within the YMCA scope of practice.
Promote YMCA wellness programs, group exercise classes, and personal training services.
Complete wellness-floor rounds and equipment inspections.
Answer members’ questions and provide information to support their healthy-living goals, maintaining working knowledge of wellness information and trends.
Build authentic relationships with members and help them connect with one another and the YMCA.
Introduce new members to group exercise communities based on their health and well-being goals.
Use resources such as handouts and schedules to increase member knowledge of wellness and YMCA programs.
Respond to emergency situations by following the appropriate Emergency Action Plan.
Follow YMCA policies and procedures.
Perform other duties as assigned.