Basic Function and Scope of Responsibility: Provides fitness programs, advice, and assistance to members that are free of medical concerns and are in generally good health Organizational Structure: Job title to which this position reports: Wellness Director. Assistant Wellness Director Job titles directly reporting to this position: None Job titles indirectly reporting to this position: None Essential Duties and Responsibilities: Demonstrates the proper utilization of every piece of fitness equipment, as well as provides each member with an applicable and basic workout program for all machines Identifies potentially dangerous situations and responds proactively whenever possible Obtains and maintains all certifications to perform their job to the standards and ideals of the YMCA Creates connections to members and encourages members to connect to other members and staff Provides members with information regarding: YMCA Mission Program Guide, Group Exercise Schedule, Branch Services, Building Bridges Effectively explains to members, the benefits of working out along with orientating and motivating members to take part in additional wellness services: Equipment Orientation Process, Fitlinxx or Fitness Advisor Process, Fitness Evaluation Process, Personal Training, Group Exercise classes, Wellness socials Follows all YMCA policies and procedures, and display interest and enthusiasm Actively promotes, supports and participates in the YMCA wellness center activities and functions Maintains a positive, safe, nurturing, non-threatening enviorment Tracks assigned participants’ after members join and take appropriate action to ensure member retention and participation, including but not limited to phone calls, follow-up appointments, post cards, etc Attends all staff meetings Other duties as required Customer Service Standards: Staff Engagement: Be in proper uniform with name tags to be easily identified Engage members with new workout tips and techniques that are appropriate for them Facility Excellence: I will be informed on programs and offerings from the other service areas. I will ensure that all equipment is clean and functional. Repairs will be made within 24 hours with related communication posted. Show: I will recognize all members’ personal accomplishments in an appropriate fashion I will help members to stay engaged and follow-up with members that are at risk
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Education Level
High school or GED