Wellness Attendant

Fiddlers Creek Management Co•Naples, FL

4d•Onsite

About The Position

This position involves meeting and greeting members/guests in a friendly, welcoming, and professional manner, providing information regarding Fitness, Wellness, and Pool Operations. The role requires answering phone calls promptly and courteously, booking appointments, and assisting members/guests with questions regarding spa services and products. Responsibilities include checking members/guests in and out in a timely fashion, processing charges for services performed, and ensuring expectations are met and/or exceeded. A key aspect of the role is maintaining the immaculate order of locker rooms, refreshment areas, the gym, pool area, and lobby.

Requirements

High school diploma or equivalent required.
CPR/AED certification required and can be offered through Fiddlers Creek.
Proficient in Microsoft Office (Word, Excel) required.
Must be able to effectively communicate in English, both orally and in writing.
Prioritize and manage multiple tasks with speed and accuracy.
Provide excellent customer service skills.
Work well in a team and take initiative to achieve positive guest relations and maximize guest satisfaction.
Committed to working rotating shifts, weekends and holidays.
Schedule vacations during the off-season months.

Nice To Haves

Hospitality Industry experience preferred.

Responsibilities

Provide friendly, sincere welcome to all members/guests greeting them by name whenever possible.
Use a positive and clear speaking voice, listen attentively to member/guest requests, provide accurate information and respond with appropriate action.
Provide accurate, up-to-date information related to the Club & Spa products, services and activities; answer all questions courteously.
Use sales techniques to describe services and merchandise; promote sales for personal training.
Answer the phones promptly, take and deliver messages, transfer calls and book appointments for spa according to standard protocol.
Operate computer point-of-sale system, book spa services, handle guest check-in/out, and process payments according to standard procedures.
Exercise judgment with defined policies and practices.
Respond immediately to all emergency situations, call 911 and be sure person in need is attended to.
Handle all member/guest comments and complaints immediately and in a professional manner.
Promote quality, professionalism and guest satisfaction.
Report all unresolved problems or possible conflicts to the Sports Desk Supervisor or Manager on Duty.
Clean and maintain lobby and pool area, refreshment station, and locker room/spa areas inclusive of towel removal and debris. Make sure areas are spotless and held to “the standard”.
Ensure reading material and overall appearance of all member areas are kept in immaculate order.
Be able to assist with pool staff if requested.
Maintain professional dress code standard at all times.
Adhere to pool safety standards, including safety procedures for adverse weather conditions.
Clean, maintain and position pool furniture.
Pick up trash and dirty towels and reposition chairs throughout shift.
Attend all meetings.