Wellness Associate - Part Time

TerrAscend•Salisbury, MD

8d•Onsite

About The Position

The Apothecarium is a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We are known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Our highly trained cannabis associates provide personalized, one-on-one consultations to help customers find the products that best meet their needs. We create experiences that promote wellness, build trust, and enrich lives. The next part-time Wellness Associate will provide compassionate, friendly, and professional customer services to our patients. Wellness Associates assist patients, caregivers, and customers with cannabis recommendations, including product selection, effects, potency, dosing, and methods of consumption and administration.

Requirements

Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
At least one (1) year of customer service, retail, or related experience preferred
Must be flexible regarding work schedule, including evenings, weekends, and holidays
Ability to work well within a team environment
Stand constantly
Walk frequently
Reach and twist/turn with hands and arms
Climb or balance and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
A complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

Nice To Haves

Cannabis experience a plus

Responsibilities

Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
Management of patient records through the systems.
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
Maintain knowledge of state regulatory requirements and guidelines.
Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security.
Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
Complete the required state mandated training program.
Any other tasks assigned by Management.