Wellness Associate I

YMCA of Greenville•Taylors, SC

5d•Onsite

About The Position

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. The Wellness Associate I position is responsible for providing excellent customer service to all members, program participants and guests. This involves the greeting of all members and guests, booking appointments, assisting with questions regarding services and programs, organizing, maintaining and assuring cleanliness of wellness floor.

Requirements

Must be at least 16 years of age and/or Junior in High School.
A passion and basic understanding of healthy living and helping others reach goals.
Actively participating in a healthy lifestyle.
Must be detail-oriented, possess strong organizational skills and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication, listening and computer skills.
CPR/First Aid, Blood Bourne Pathogen and Child Abuse Prevention training within first 30-days of employment.

Nice To Haves

At least one year or more customer service/public relations experience preferred.

Responsibilities

Enforcing YMCA and Wellness Department rules and policies.
Maintain a clean, safe, fully stocked and well organized work area.
Give facility tours and orientations to new or prospective members as needed.
Actively promote the Y, memberships, programs, services, and lessons, as well as promotions and/or discounts available.
Provide accurate, appropriate and immediate responses to all requests by members/guests.
Provide detailed descriptions of Y memberships, programs, services, facility features and hours of operation.
Properly open, perform daily tasks and close wellness area each day according to Standard Operating Procedures.
Set a good example in promptness, respect, manners, honesty and caring for all members, program participants and guests.
Adhere to policies related to boundaries with consumers
Attend/complete required abuse risk management training
Adhere to procedures related to managing high-risk activities and supervising consumers
Follow mandated reporting requirements