Wellness Ambassador

Rio Mar Hospitality Management • Río Grande, PR

15h • Onsite

About The Position

The Wellness Ambassador is the heart of the guest’s spa journey, ensuring every interaction feels warm, seamless, and personalized. From the first greeting to the final farewell, this role is dedicated to anticipating needs, creating memorable moments, and delivering flawless service. The Wellness Ambassador connects guests with treatments, amenities, and homecare recommendations, all while embodying our promise of excellence.

Requirements

• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is required.
• Minimum 1 year of customer service experience in a guest-facing role.
• Proficiency with Point of Sale (POS) and booking systems (e.g., Book4Time).
• Strong computer skills and accurate typing ability.
• Excellent verbal and written communication skills.
• Ability to operate standard office equipment (phone, calculator, fax, printer, copier).
• Genuine passion for customer service, focusing on creating memorable guest experiences and exceeding expectations.
• Ability to communicate in a pleasant, professional, and polished manner both in person and over the phone, ensuring warmth and attentiveness in every interaction.
• Ability to listen carefully and empathetically, responding thoughtfully to guest needs, preferences, and concerns in a way that builds trust and comfort.
• Ability to manage details with precision, staying highly organized while multitasking in a dynamic front-of-house environment.
• Ability to thrive in a fast-paced, luxury spa setting while maintaining composure, professionalism, and a calm presence.
• Ability to apply knowledge of spa etiquette, sanitation practices, and service standards to ensure a safe, welcoming, and polished environment.
• Self-motivation to take initiative, anticipate guest needs, and proactively support smooth operations without constant supervision.
• Ability to collaborate effectively with colleagues, supporting teamwork and contributing to a positive and professional spa atmosphere.

Nice To Haves

• Prior spa or resort experience preferred.

Responsibilities

• Ensuring every interaction feels warm, seamless, and personalized.
• Anticipating needs, creating memorable moments, and delivering flawless service.
• Connecting guests with treatments, amenities, and homecare recommendations.
• Embodying the company's promise of excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED