Welcome Team Manager

One Community Health•The Dalles, OR

9d•Onsite

About The Position

One Community Health (OCH) is currently seeking a Welcome Team Manager to lead our dedicated receptionist team for a multi-provider, Medical, Dental and Behavioral Health clinic. The Welcome Team plays a crucial role in ensuring that every patient's visit to One Community Health clinic is a positive one. As the Welcome Team Manager, you will be responsible for overseeing a team of Receptionists, working collaboratively to provide exceptional patient experiences through efficient patient registration, check-in, medical and dental scheduling, billing, payments, and maintenance of medical records. This position is responsible for ensuring that all aspects of the check-in and check-out process are accurately documented, while maintaining a high level of patient satisfaction and facilitating patient access to care. This position is full-time and located at our clinic in The Dalles, Oregon. Join us in our mission to advance health and social justice for all members of our community.

Requirements

2 years of front desk experience in healthcare
2 years of supervisory experience (supervisory experience does not need to be in health care)
Strong leadership, analytical, and communication skills
Excellent customer service skills
Ability to work in a fast-paced office setting
Attention to detail and organizational skills
Ability to establish & maintain strong working relationships with patients, staff, and providers
Ability to work independently, manage multiple projects, and maintain a high degree of professionalism and confidentiality
Willingness to travel between health center sites, as needed
High school diploma or GED

Nice To Haves

Associates or Bachelor's degree
Bilingual in Spanish/English
Experience with Epic EMR

Responsibilities

Lead Front Desk team at The Dalles Clinic.
Foster a supportive, efficient, and values driven environment for patients & staff.
Supervise day to day front office operations, including patient registration, check in/ check out, scheduling, & patient payment collection; monitor & maintain smooth and efficient patient flow
Supervise front desk staff; coordinate staff work schedules, time off, & timecards
Hiring & new hire training
Ongoing staff training & QA
Ensure staff have the resources, tools, and training needed to perform job duties
Respond to patient questions & concerns
Monitor & maintain professional appearance of the front desk area of the clinic
Coordinate closely with medical, dental, behavioral health departments, and call center.
Work closely with leaders across the organization to deliver excellent patient care and service.
Actively participate as Front Desk staff member, performing all daily responsibilities as needed
Build a culture consistent with OCH mission, vision, and values.