Welcome Team and Retail Assistant

Theodore Roosevelt Presidential Library Foundation•Medora, ND

1d•Onsite

About The Position

The Welcome Team & Retail Assistant is a frontline, visitor-facing role that helps ensure every person who walks through TRPL’s doors feels welcomed, oriented, and supported. This role combines greeting, admissions support, wayfinding, and retail assistance, serving as a key point of connection between visitors and the Library’s mission. Working closely with the Visitor Experiences and Retail teams, this position plays an essential role in shaping first impressions, supporting smooth daily operations, and creating a high-quality, values-driven experience for all.

Requirements

Requires standing for extended periods and occasional lifting (up to approximately 25 lbs).
Onsite role based in Medora, North Dakota.
May include evenings, weekends, and holidays based on operational needs.
No routine travel required.
No housing provided

Nice To Haves

Visitor-Centered Service: Demonstrates warmth, professionalism, and attentiveness; anticipates visitor needs and responds thoughtfully in real time.
Communication & Engagement: Communicates clearly and respectfully with visitors and colleagues, adapting tone and approach for diverse audiences.
Operational Reliability: Follows procedures accurately, manages time well, and contributes to smooth daily operations.
Team Collaboration: Works cooperatively across Visitor Experiences and Retail teams, sharing information and supporting collective goals.
Adaptability & Problem Solving: Remains calm and flexible in a fast-paced environment; addresses issues with practical judgment and seeks help when needed

Responsibilities

Welcome and orient visitors upon arrival, providing clear, friendly guidance that sets the tone for a positive and engaging visit.
Support admissions and access processes, including ticket scanning, wristband distribution, and basic troubleshooting, ensuring efficient and accurate entry.
Deliver excellent retail service, assisting with purchases, answering product questions, and maintaining a clean, well-presented shop environment.
Provide wayfinding and general information, helping visitors navigate exhibits, amenities, and daily programming with confidence.
Model TRPL’s service standards, including accessibility awareness, inclusion, and respectful engagement with diverse audiences.
Respond to visitor questions or concerns, escalating issues appropriately and supporting service recovery when needed.
Maintain operational readiness, including restocking retail items, organizing welcome areas, and following opening and closing procedures.
Collaborate across teams, sharing observations, visitor feedback, and operational insights with supervisors.