Welcome Experience Ambassador - D.C.

Compass Group

2d•Onsite

About The Position

Rapport, a specialized division of FLIK Hospitality Group, focuses on guest and employee services, meeting and event planning, and conference center management. We are committed to long-term career development and offer comprehensive benefits to our employees. We invest in our ambassadors through individual training and development programs, encouraging them to achieve their career aspirations and providing the skills needed for future roles. Becoming a Rapport ambassador means joining a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. This role is part of our workplace location services team, providing top-tier customer support, efficient service, and organized processes for daily operations. The Welcome Experience Ambassador is responsible for a wide range of services including hospitality, internal and external customer support, and general administrative services. This role involves developing daily relationships with clients and vendors, using a reservation tool for a hoteling experience, and assisting clients with guest badges.

Requirements

HS Diploma
High level of professionalism with a good executive presence, demonstrating poise and a calm demeanor.
High level of energy and passion for hospitality, creating engaging dynamic guest experiences.
Minimum of 3 years hospitality or customer service experience in a hotel, restaurant, conference services & event management, or corporate functions setting.
Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management, or other location services.
Ability to manage relationships with internal leadership.
Excellent customer service skills.
Willingness and aptitude to learn new skills.
Demonstrated teamwork and collaboration in a professional setting (either military or civilian).
Great communication skills (written and oral).
Great organizational, multi-tasking, and time-management skills.
Responsive, flexible, adaptable.
Great interpersonal skills.
Comfortable with technology.
Critical thinking and problem-solving skills.
Proactive, self-starter.
Forward thinking.
Seeks out challenges and opportunities to grow.

Responsibilities

Greet and direct employees and visitors, assist with check-in, answer general inquiries, and assist in resolving issues or directing them to the appropriate resource.
Manage on-site workspace reservations, including optimizing and prioritizing space requests.
Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, on-site meeting and event coordination, space utilization management, or other location services.
Stock and maintain the appearance of general use areas (e.g., copy rooms, coffee/vending areas).
Provide basic technical support for standard office equipment (e.g., copiers and printers).
Act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).
Contribute to the preparation of daily, weekly, and monthly reports.
Assist with customer retrieval, return, and/or destruction of documents, according to archival guidelines.
Perform administrative duties according to location guidelines, including assisting local EAs with on-site duties as requested.
Carry out instructions for security, fire, health, and safety, and maintain records.