Experience Ambassador

ASM Global•Hampton, VA

2d•Onsite

About The Position

Legends Global is seeking an Experience Ambassador for the Hampton Roads Convention Center. This role involves participating in the day-to-day functions of providing directions, building facilities information, and offering hospitality and tourist assistance. The Experience Ambassador will also serve as an usher and ticket taker for special events, interacting with clients, facility staff, in-house concessionaires, and related personnel.

Requirements

Should know and understand the fast pace of a large convention center.
A minimum of six months experience in customer service.
Must have a professional appearance and a passion for customer service.
Must possess strong interpersonal, oral, and written communication skills.
Must be able to speak, read, write, and understand English.
Must have eye/hand coordination and manual dexterity.
Must be able to listen, hear, and respond to guest inquiries.
Ability to distinguish letters, numbers, symbols, and colors.
Must be able to work independently and maintain a positive attitude within a very busy environment.
Ability to interact with all types of people.
Ability to get along with co-workers, customers, vendors, and visitors to the facility.
Ability to respond politely to all individuals and work well as a team player.
Position requires mobility.
Position requires prolonged periods of standing on feet, sitting, and walking.
Ability to go up and down stairs.
Occasional bending and stooping.
Frequent talking and hearing.
Ability to lift up to 50 pounds.

Responsibilities

Insure highest level of customer service.
Serve as main point of contact for his/her location during event and door opening process.
Always maintain professional demeanor and attire.
Work in Guest Services Areas providing directions, building facilities information, and event information.
Resolve any front of house patron/ticket/building issues throughout the event and contact appropriate personnel to resolve issues that require management presence.
Serve as an usher, greeter, and/or ticket taker for special events.
Use a two-way radio for communication with management, security, and staff.
Monitor all front of house areas of building throughout the event.
Communicate with other part time team members effectively, including policy and procedure updates when applicable.
May be required to work varying schedules including evenings, weekends, and holidays to accommodate business and client needs in the facility.
Must have the ability to interact with guests in a friendly, courteous and polite manner, including initiating contact with guests within 10 feet (smiling, saying "Good Day" or offering assistance).
Must feel comfortable when around large groups or speaking to a guest, as needed.
Understand the importance of providing customer service and "The Magic is in the Details".
All other duties as assigned.