Welcome Desk Concierge - Recreation

Reynolds Lake Oconee

13d•Onsite

About The Position

The Welcome Desk Concierge - Recreation is responsible for opening rooms and preparing the entrance for members, handling morning reports for the day's events, answering inquiries about Club services, and greeting members and visitors. This role also involves managing financial transactions, maintaining client records, assisting with merchandise sales, and ensuring the upkeep of the desk and pool deck area. The position requires a significant amount of both sitting/standing at a desk and walking to maintain customer service contact.

Requirements

2 years office related and customer service experience.
Must have good communication (verbal and written), organizational, and public relation skills.
Good math skills.
Knowledge in Microsoft Word and Excel.
Job requires sitting/standing/greeting at a desk (50%).
Job requires walking and greeting (50%).
Must be able to lift minimum of 50 lbs.
Current CPR and First Aid (within in 90 days).

Responsibilities

Opens rooms and prepares entrance for the receiving of members.
Handles morning reports for the schedule of the days events at the Club.
Answer customer or public inquiries, answer inquires pertaining to Club services.
Greet members and all visitors of the Club, provide members with assistance, provide directions other information to visitors.
Obtains and opens bank for the shift and follows deposit /opening/closing procedures.
Maintain account records, post charges for classes, and retail products to ledgers manually, or by using computers; compute bills, and collect payments.
Assists in monthly inventory procedures.
Maintain records, reports, or files for the treatment room clients with complete confidentiality.
Take messages, transmit and receive messages, using telephones or telephone switchboards.
Assist in locker rooms by straightening and picking up towels as needed and advises housekeeping or maintenance staff when members report problems.
Assist in the purchase, display and sales of all merchandise.
Assists other staff at Club as needed.
Maintains upkeep at the desk, turns the lights and computer on/off.
Walks from room to room maintaining close customer service contact with our members and guests.
Maintains the pool deck in regards to clean towel restock, and dirty towel removal.