Welcome Center Wellness Representative
About The Position
Under the supervision of the Membership Director, the Welcome Center Representative is responsible for providing a welcoming, engaging, and safe atmosphere for current and prospective members. The Welcome Center Representative will support the onboarding process of new members, providing a means to achievement, belonging, and character connections for all. These team-oriented engagement specialists will value ease of business for our membership and will contribute to the achievement of membership and financial objectives to help drive impact. The Welcome Center Representative will display the character traits of caring, honesty, respect, and responsibility.
Requirements
- Consistently positive, helpful and empathetic demeanor
- Multi-task oriented, flexible takes initiative.
- Effective communication and organizational skills.
- Minimum 18 years of age.
- High School diploma or equivalent.
- Customer service and fitness experience.
- Word, PowerPoint, Excel experience.
- CPR/AED certified
- Ability to lift and carry at least 45 pounds.
- May be required to stand for extended periods of time
Responsibilities
- Engage members by creating a welcoming environment
- Provide resources to foster goal achievement
- Use Listen First skills to communicate Y offerings/opportunities that align with member interests
- Use Get Going and everyday conversation to build the capacity of Healthy Living (Y’s Diabetes Prevention Program, Livestrong, etc), Membership, Programming, Personal Training and all that our Association has to support communities in their pursuit of well-being
- Ability to demonstrate safe use of all basic fitness equipment
- Be alert to safety factors and potential hazards.
- Receipt money transactions
- Responsible for closing at end of shift, including reconciliation
- Contribute to achievement of membership and financial objectives
- Ensure that all areas of the Welcome Center, Main Fitness Center, Family Fitness Center, and all studios are neat, clean, and secure.
- Conduct maintenance and housekeeping duties including lubricating machines, cleaning upholstery, maintenance duties, and vacuuming.
- Report Maintenance problems
- Represent the Old Colony Y in a professional manner.
- Assist with and support our Annual Campaign.
- Promote volunteerism and connect members to programs, people and services based on interest
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
