Welcome Center Staff (Part-Time)

YMCA Of Central Massachusetts•Worcester, MA

3d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Membership Coordinator, the incumbent will be responsible for providing support to their supervisor and other staff, focusing on creating a growing, positive, welcoming experience for members with an emphasis on quality customer service at the welcome center. The incumbent will have a full understanding of all YMCA programs, services, and memberships, and is expected to value and respect the mission and cause of the YMCA.

Requirements

Requires solid supervisory, organizational, interpersonal, and communication skills.
At least one-year experience in customer service.
Must have strong organizational, computer, and communication skills.
Incumbents must possess an extensive understanding of computer systems, accounting procedures, and good business practices.
Must be very organized and be able to create systems for smooth branch operations.
Strong human relations skills, including the ability to establish and maintain a positive work environment with other staff, volunteers, and members.
Minimum age of 18.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

Serve as an ambassador and provide members, volunteers, and visitors the highest level of customer service, including face-to-face and phone inquiries.
Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility are implemented in the Membership Department.
Manage all inquiries related to membership, including rates, hours of operation, and current program schedules.
Maintain the highest accuracy with front desk procedures and policies, and serve as a role model to other staff.
Provide direct service at the welcome center as scheduled and as needed.
Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff.
Participate in training and other Association initiatives.
Perform other duties as assigned by the supervisor.
Perform other duties as assigned.