Welcome Center Representative

YMCA OF COASTAL CAROLINA • Myrtle Beach, SC

5d • Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Requirements

• Minimum age of 18 years old.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to provide welcoming, inclusive service to individuals from diverse backgrounds and experiences.
• Comfortable initiating conversations and promoting YMCA memberships and programs.
• Basic computer skills, including the ability to learn membership and point-of-sale systems.
• Ability to handle multiple tasks, prioritize responsibilities, and remain calm in a fast-paced environment.
• Demonstrates reliability, punctuality, and a strong work ethic.
• Commitment to the YMCA’s mission and values of caring, honesty, respect, and responsibility.
• Ability to stand, walk, sit, bend, stoop, reach, and move throughout the facility for extended periods.
• Ability to use a computer, telephone, and other office equipment for prolonged periods.
• Ability to communicate effectively with members, guests, and staff in person and by phone.
• Ability to lift, carry, push, and pull up to 25 pounds occasionally.
• Ability to maintain awareness of the surrounding environment and respond appropriately to member needs and emergency situations.
• Ability to work in a fast-paced environment with frequent interruptions while providing excellent customer service.

Nice To Haves

• High school diploma or equivalent preferred.
• Two or more years of previous customer service, sales, or related experience preferred.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and monitor the locker rooms as required.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED