Welcome Center Representative
Hilton Grand Vacations•Orlando, FL
•Onsite
About The Position
As a Welcome Center Representative, you will serve as a key point of contact for vacation package guests and owners, ensuring a seamless arrival and check-in experience. You will assist with reservation management, tour scheduling, account updates, hotel confirmations, and guest inquiries while providing outstanding customer service. The ideal candidate is organized, detail-oriented, and passionate about creating memorable guest experiences in a fast-paced hospitality environment.
Requirements
- Organized
- Detail-oriented
- Passionate about creating memorable guest experiences
- Ability to work in a fast-paced hospitality environment
- Open availability required between 7:00 AM and 10:00 PM.
- Weekend and holiday availability is required.
Responsibilities
- Serve as a key point of contact for vacation package guests and owners.
- Ensure a seamless arrival and check-in experience.
- Assist with reservation management.
- Assist with tour scheduling.
- Assist with account updates.
- Assist with hotel confirmations.
- Respond to guest inquiries.
- Provide outstanding customer service.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Discounts
- Career Growth and Development Opportunities
- Additional company-sponsored benefits and programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
