Welcome Center Liaison - Work Study

FULLER THEOLOGICAL•Pasadena, CA

79d•Onsite

About The Position

Liaisons support the mission of Fuller Theological Seminary to assist prospective students, current students, graduates and guests in exploring Fuller Seminary’s graduate programs and offices through multiple communication avenues including in-person, phone, email, chat, mail, and event interactions. They offer gracious customer service to and help guests navigate their visit, connecting them to the correct office and helping all feel welcome.

Requirements

Bachelor’s degree required
1-2 years customer service experience
Strong attention to detail and multitasking skills
Self-starter with a desire for teamwork
Proficiency with Word applications and E-mail
Proficiency with web applications (i.e. Snap Engage)
Must be a Fuller student, eligible for Federal Work-study
Must be willing to abide by Fuller Community Standards
This is an on-campus position and expected to work out of the Pasadena, CA campus.

Nice To Haves

Basic website development skills a plus
Ability to type 45+ words per minute is preferred
Enthusiasm for Fuller and a strong motivation to serve the needs of a diverse prospective student body including a large International population

Responsibilities

Contribute to a hospitable environment by providing exceptional customer service by establishing the “first-face” of Fuller
Respond to in-person, email, telephone, Snap Engage Chat, online, and mail inquiries
Assist customers navigate the processes of Admissions, Registrar and Advising offices
Advise a diverse group of prospective students regarding various degrees, programs, and purposes, recommending programs compatible with various personal interests, and ascertaining high prospects
Input data into SRM, Google Calendars, and manage website content
Initiate and strengthen relationships with various departments and professors on campus in relation to position’s tasks
Give campus tours
Work campus and virtual events as needed
Assist with duties including filing, mail, and other tasks
Other duties as assigned