Welcome Center & Farm Store Assistant Manager

Shelburne Farms•Shelburne, VT

10d•$47,000 - $52,000•Onsite

About The Position

Shelburne Farms (SF) is an education nonprofit on a mission to inspire and cultivate learning for a sustainable future. We offer learning experiences to help educators and students create a better world. Our home campus is a 1,400-acre working farm located on the homelands of the Winooskik band of the Abenaki. Shelburne Farms recognizes that justice, equity, and access are central to sustainability. We are committed to translating these values into action across the organization by improving equitable outcomes in our culture, programs, and services. Shelburne Farms is working to create experiences of belonging for all, including BIPOC, LGBTQ+ communities, people with disabilities, and people of all economic realities. This position will directly support the mission and core values of Shelburne Farms by connecting our visitors and guests to local farm products, the programs offered across the farm, and the many ways to explore the farm. You have a passion for agriculture, and while you may not have previously worked on a farm, you’re enthusiastic about sharing farm products with the community. Our Welcome Center and Farm Store is more than a place to learn about Shelburne Farms and buy local food, but is also where we inspire learning about sustainability. Working with the Welcome Center and Farm Store Manager you will support the team in providing exceptional, culturally responsive guest and customer services.

Requirements

Commitment to the values of justice, equity, diversity and inclusion
Lead by example and set the highest standard of visitor service experience
Listening, learning and supporting all folks who engage with our Welcome Center & Farm Store in a meaningful way that aligns with our mission and core values
Assist the Manager with all its moving parts, flexibility is key
Skilled in receiving feedback from team members and open to continued professional learning
Interest in farming, gardening, food systems or related fields

Nice To Haves

Comfortable working with computers, including databases and web-based systems (you’ll primarily work in Google Suite for internal communication and Square for our POS system)
Some related retail skills will be helpful as you begin learning this role. Other engagement-focused experience is equally as valuable

Responsibilities

Supports the Manager in daily operations, staff supervision, and customer service
Provide seasonal team leadership in hiring, training and coaching
Maintain vendor relationships and ensure smooth product flow and timely service
Foster community engagement to deepen the visitor engagement experience
Operate and manage our Point of Sales system in partnership with the Manager
Maintain high standards of food safety guidelines, produce and other perishable products
Merchandise products to highlight farm products and services and other local community producers
Maintain a safe working environment for team members and visitors and report any incidents as they occur