Welcome Center Agent
About The Position
Responsible for providing quality customer service to all Specialty Marketing packages. This role involves managing guest check-ins, assigning units, issuing room keys, collecting deposits and taxes, and issuing parking permits. Additionally, the agent will be responsible for booking tours, attraction/dinner reservations, selling attraction tickets, adding extra nights, and upgrading packages. The role also includes qualifying guests for presentations, making courtesy calls after check-in, and handling confidential information. Other duties include ordering supplies, mailing paperwork, and maintaining departmental reports.
Requirements
- Quality customer service skills
- Ability to work with confidential information
Responsibilities
- Check-in Specialty Marketing packages.
- Assign units.
- Issue room keys.
- Collect deposit and taxes.
- Issue parking permit.
- Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
- Qualify guests for presentation.
- Courtesy call guests after check-in.
- Provide customer service to all Specialty Marketing packages.
- Work with confidential information.
- Order supplies for the department as needed.
- Mail out paperwork as needed.
- Maintain various departmental reports.
- Other duties may be assigned.
Benefits
- 401(k) with Generous Company Match
- Daily Pay
- Wellness Programs
- Tuition Assistance
- Employee Assistance Program (EAP)
- Pet Insurance
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship
- Career Growth and Advancement Opportunities
- Community Involvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
