Welcome Center Coordinator

YMCA of Metro North•Peabody, MA

22h•Onsite

About The Position

The Membership Coordinator plays a key role in delivering an exceptional YMCA experience by supporting membership growth, engagement, and retention. This position serves as a primary point of contact for members and prospective members, ensuring a welcoming environment while maintaining efficient operations at the Welcome Center. The Membership Coordinator also supports staff development, administrative processes, membership sales efforts, and oversight of the Child Watch program.

Requirements

1–3 years of experience in customer service, membership services, or administrative roles
Strong interpersonal and communication skills
Excellent organizational and multitasking abilities
Proficiencyin Microsoft Office and CRM or membership management systems
Ability to work both independently and as part of a team

Nice To Haves

Associate or bachelor's degree preferred

Responsibilities

Greets members, prospective members, and participants warmly, creating a welcoming and inclusive environment
Builds relationships by learning and using member names to foster community and support member retention
Actively listens to member needs and provides appropriate recommendations or solutions to enhance engagement and satisfaction
Reviews feedback, resolves concerns, and communicates improvement opportunities to leadership
Supports membership recruitment and retention efforts by promoting YMCA programs, services, and benefits aligned with member interests
Conducts personalized tours, ensures completion of tour cards, and invites prospective members to join the YMCA
Assistswith registration for programs, classes, and services using YMCA systems
Manages the general inbox and voicemail with the Membership Director, ensuring timely responses and clear documentation
Reviews daily updates, promotions, and events to ensure accurate communication
Balances customer-facing and administrative duties, using downtime productively
Provides front desk coverage as needed
Helps plan and deliver monthly member benefit experiences, including appreciation events, special activities, member clubs, and social networking opportunities to enhance engagement and retention.
Oversees the Child Watch program to ensure a safe, engaging environment
Supervises Child Watch staff, ensuring adherence to YMCA policies, procedures, and safety standards
Assistswith scheduling, staffing coverage, onboarding, and training
Monitors program quality and staff performance, providing coaching and feedback
Ensures accuracy of membership forms and documentation; supports audits with the Membership Director
Maintains an organized and efficient Welcome Center workspace
Follows all YMCA policies, procedures, and best practices to ensure consistency, safety, and quality service delivery
Supports tour procedures, prospecting efforts, and collaborates with leadership and peers
Provides support to all departments as needed