Welcome Coordinator

Hopscotch Primary Care • Boone, NC

1d • Onsite

About The Position

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. We are on a mission to transform healthcare in rural America by providing high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team. Our patients and the care teams who serve them sit at the center of everything we do. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

As the Welcome Coordinator, you will serve as the initial point of contact when patients enter the practice. With the goal of championing an accessible and patient-centered clinic experience, you will set the tone of warmth and caring while managing phone and electronic communication, reception, appointment scheduling, and front office operations. This position is based in our clinic location in Boone, NC and the schedule is M-F 8-5.

Requirements

• Previous clerical experience in a medical office setting
• 1-2 years minimum experience in a customer service and customer-facing role
• Proficiency with computers
• Ability to be flexible in a fast-paced environment
• Strong interpersonal and communication skills, verbal and written
• Proven reliability, organization, and dependability
• A team player, happy to do what it takes to support their team-mates
• Ability to travel within Western North Carolina, working across clinics
• US work authorization

Nice To Haves

• A kind and positive attitude with passion for helping others
• Desire to improve patient access to care and providing a warm and caring clinic experience

Responsibilities

• Greet and check patients in and out
• Verify insurance and collect copays
• Maintain multiple schedules
• Verify and update patient information in the electronic health record
• Assist patients with forms and paperwork
• Schedule patients and conduct outreach to them
• Coordinate transportation for patients
• Prepare and process medical records
• Answer calls, take messages, and distribute communication across the care team via phone and electronic health record.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed