Welcome Center Coordinator

College of the Holy Cross•Worcester, MA

1d•Onsite

About The Position

The Welcome Center Coordinator is responsible for the daily operation of the Enrollment Welcome Center. This person ensures a superlative visit experience, creates an essential first impression that creates a polished and welcoming first impression aligned with the College’s enrollment goals. This includes welcoming visitors, answering phone calls and emails from prospective families, providing administrative back-up for the Office of Financial Aid, making sure physical resources are well-stocked, and coordinating with Facilities as necessary to resolve issues within the space itself.

Requirements

Excellent data entry, typing and word processing skills required
Proficiency in Microsoft Office/Google Suite and virtual conferencing platforms (e.g. Zoom, Teams, etc.) required
Excellent written and verbal communication skills
Strong organizational and interpersonal skills
Must be able to work independently
Comfort using databases
Must be able to lift up to 50 pounds

Nice To Haves

Associates Degree preferred

Responsibilities

Provides excellent customer service
Oversees the daily operational management of the Welcome Center including workflow management and service quality control
Oversees the Welcome Center, and establishes and maintains a strong service-oriented culture among student guides, modeling expectations for hospitality, communication, and engagement to create a polished and welcoming front-facing environment for all visitors
Manages stock of supplies for visitors (refreshments and marketing materials)
Coordinates logistical execution of visit programs and enrollment events, ensuring accurate data capture and material readiness
Fields and coordinates student interview inquiries
Maintains accuracy of visitor and event records within Slate, including routine audits and reconciliation
Provides recurring summaries of visitor volume, call trends, and frequently asked questions to Enrollment leadership to inform operational adjustments
Documents and updates Welcome Center procedures and training materials
Supports the student worker program to develop and maintain tour performance and foster a welcoming environment
Collaborates with Enrollment leadership on the tracking of printed materials and resources
Interacts with campus representatives to ensure appropriate participation in, and support of, campus visit programs
Provides event and project support to Enrollment staff
Provides cross-trained administrative support and surge coverage for the Office of Financial Aid during high-volume periods and staff absences
Performs other job-related duties and special projects as assigned