Welcome Center Concierge - Cape Ann YMCA
About The Position
The Welcome Center Concierge serves as the first point of contact for members, guests, visitors, and program participants at the Glen T MacLeod Cape Ann YMCA in Gloucester, Massachusetts. The role creates a welcoming and inclusive experience, builds positive relationships, and helps individuals and families connect with YMCA programs and services. The position is part-time, with varied shifts, including weekends and nights, and pays $15.00 per hour. The Concierge provides customer service and supports daily Welcome Center operations, including check-ins, registrations, transactions, membership needs, phone calls, and member record maintenance. The role also helps maintain a safe, clean, and welcoming environment, follows YMCA safety procedures, and collaborates with colleagues to deliver a positive member experience consistent with the YMCA's values of Caring, Honesty, Respect, and Responsibility. The YMCA offers a free membership, employee discounts on programs, paid training and professional development, advancement opportunities, a retirement plan with a 12% employer contribution once vested (no match required), sick time accrual, and a supportive, mission-driven team.
Requirements
- Must be at least 18 years of age.
- Friendly, outgoing personality and passion for helping others.
- Strong interpersonal and customer service skills, including the ability to build positive relationships with members, guests, and staff from diverse backgrounds.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to multitask and prioritize responsibilities in a fast-paced environment.
- Basic computer proficiency and ability to learn membership, registration, and point-of-sale systems.
- Ability to work independently and as part of a team.
- CPR and First Aid certification, or ability to obtain certification upon hire.
- Ability to sit, stand, walk, and move throughout the facility for extended periods.
- Frequent use of computers and other office equipment.
- Ability to lift and carry up to 25 pounds.
- Ability to communicate effectively in person and over the phone.
- Ability to maintain awareness of the Welcome Center environment and respond promptly and appropriately to emergencies or unexpected situations.
- Ability to work in a fast-paced, member-focused environment while maintaining a positive, welcoming, and professional demeanor.
- Ability to work weekends and nights.
Nice To Haves
- High school diploma, GED/HiSET, or equivalent is preferred.
- Previous customer service, hospitality, retail, or front desk experience is preferred but not required.
- Current high school and college students are encouraged to apply.
Responsibilities
- Greet members, guests, and visitors in a friendly and welcoming manner.
- Build positive relationships that help members feel connected to the YMCA community.
- Answer questions, resolve concerns, and provide customer service.
- Assist with program registrations, account updates, and general membership needs.
- Recommend YMCA programs and services based on members' interests and goals.
- Process memberships, registrations, and transactions accurately.
- Manage member check-ins, phone calls, and general Welcome Center operations.
- Maintain accurate member records using YMCA systems.
- Stay informed about YMCA programs, schedules, policies, and procedures to provide accurate information.
- Help maintain a safe, clean, and welcoming Welcome Center environment.
- Respond appropriately to emergencies and follow YMCA safety procedures.
- Work collaboratively with teammates and departments to support an exceptional member experience.
- Contribute to a positive workplace culture reflecting the YMCA's core values of Caring, Honesty, Respect, and Responsibility.
Benefits
- Free YMCA membership.
- Employee discounts on programs.
- Paid training and professional development.
- Opportunities for advancement across YMCA locations.
- Retirement plan with a 12% employer contribution once vested; no match required.
- Sick time accrual.
- Supportive, mission-driven team.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
