Welcome Center Concierge - Salem YMCA

YMCA OF THE NORTH SHORE INC • Salem, MA

12d • $17 - $17 • Onsite

About The Position

The Salem YMCA is seeking a motivated and welcoming individual to join our Member Services Welcome Center team. In this part-time role, you'll be one of the first points of contact for our members and guests, helping them connect with YMCA programs and services, answering questions, providing facility tours, and assisting with membership needs.

Requirements

• Must be at least 18 years of age.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Nice To Haves

• Friendly, outgoing, and positive personality.
• Strong communication and customer service skills.
• Ability to build relationships with a diverse community of members and guests.
• Comfortable working in a fast-paced, highly relational environment.
• Reliable, dependable, and able to work as part of a team.
• Passion for helping others and creating a welcoming YMCA experience.

Responsibilities

• Provide friendly, welcoming service to members, guests, and program participants in person and over the phone.
• Welcome prospective members, provide facility tours, and promote YMCA memberships and programs.
• Build positive relationships with members and help connect them to programs, services, and resources that meet their needs.
• Assist with membership questions, updates, and concerns while following YMCA policies and procedures.
• Communicate with supervisors regarding questions or concerns that require additional assistance.
• Help maintain a safe and welcoming environment for members and guests.
• Monitor locker rooms when needed and respond appropriately to emergencies.

Benefits

• FREE YMCA membership
• Discounts on YMCA programs
• Paid training
• Professional development
• Opportunities for career growth and advancement across the YMCA of the North Shore
• Retirement fund with a company contribution

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed