Welcome Center Associate (Part-Time)

IMG Academy•Bradenton, FL

6d•Onsite

About The Position

Provide excellent guest service with impeccable attention to detail. This individual will be responsible for assisting internal and external guests with questions, concerns and directions while on campus.

Requirements

Associates degree or equivalent experience
Comprehensive understanding and working knowledge reservation or booking appointments
Excellent guest service skills
Excellent organizational and multi-tasking skills
Demonstrated problem solving skills and good judgment
Dependable, honest and exhibit a high degree of integrity
Needs to be flexible to respond to change in task/responsibilities
Ability to maintain confidential information
Willingness and desire to work in a team environment with limited supervision
Be well-groomed, well presented, courteous, and welcoming commensurate with 5-Star hotel/resort business
Computer skills with the ability to learn new programs

Nice To Haves

Bachelor’s Degree
Bilingual

Responsibilities

Complete guest requests in a timely and efficient manner
Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service
Welcome guests upon arrival and provide courteous, professional service throughout
Provide general knowledge of Academy’s offerings
Prepare and verify completion of arrival packets for groups and individuals.
Answer Academy general phone line and provide proper guest service to each guest
Maintain Hospitality e-mail, responding in a timely, appropriate and professional manner
Check guests in and out of all IMG Academy and IMG Performance programs
Communicate with appropriate staff for various guest needs
Assists with questions and/or problems pertaining to the students accommodations, programs and/or transportation
Assists Transportation in arranging airport shuttles and organizing drivers
Schedules campus tours
Conducts daily inspection of Hospitality area, including the lobby, to ensure cleanliness and order.
Coordinate with Student Services for the return of lost and found items
Follows the prescribed opening and closing procedures
Collaborate with supervisor regarding guest feedback
Make all parent / employee /student IDs
Meal tickets sales
Conference room booking and confirmations and onsite room reservations
Concierge service for onsite and visiting guests
Revise schedule campus tours to Schedule and deliver campus tours
Demonstrates high level of quality work, attendance and appearance
Other duties as assigned