Welcome Call Specialist

Group Health Cooperative•Altoona, WI

2d•Onsite

About The Position

The Welcome Call Specialist is responsible for providing exceptional customer service and welcoming all new Group Health members to the health plan. This full-time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! The Cooperative is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. The Cooperative is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees and members feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.

Requirements

High school graduate or equivalent.
Minimum one year of customer service experience, call center experience preferred.
Excellent communication and customer service skills.
Proficient in the use of Microsoft Word and Excel.

Nice To Haves

Knowledge of Medicare, Medicaid, CPT / ICD 10 medical billing codes, and medical terminology are beneficial.

Responsibilities

Make outbound welcome calls to our members in a pleasant, professional and efficient manner assuring exceptional customer service.
Document all incoming and outgoing calls, changes and follow-up information in the Electronic Care Management system.
Each call should cover the basic benefits of the product line and highlight the services we provide.
Assist members with valid phone numbers for services covered under Forward Health and other helpful resources.
Complete assessments with our members in a pleasant, professional, and efficient manner assuring exceptional customer service.
Educate members on plan policies and procedures at every opportunity.
Make members aware of transportation, telehealth or additional services provided through their health plan benefits.
Keep up to date on the various plans and benefit structure under the product lines.
Comply with all company policies and procedures.