Weekend Technical Support Analyst

Heavy Construction Systems Specialists, LLC • Houston, TX

4d • Hybrid

About The Position

We are HCSS, a company that has been developing software for construction companies for the past 40 years. Our mission is to help customers achieve excellence through our customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. HCSS is a pioneer and leader in the construction software space and a consistently recognized employer, earning numerous awards for our culture, industry leadership, and commitment to excellence. We are looking for a Weekend Technical Support Analyst to join our award-winning Support Team and provide quality service to our customers. The schedule is a 4-day, 10-hour work week and includes Saturday, Sunday, Tuesday and Wednesday.

Requirements

• 1+ year of customer service experience
• Passionate about technology and staying up-to-date on the latest trends.
• Love learning new software and tinkering with different gadgets.
• Genuinely enjoy helping people, with a passion for customer service that makes it easy to build relationships and empathize with customer problems.
• Team player with the ability to follow or lead as situations dictate.
• Able to make decisions quickly and use available resources effectively.
• Enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
• Able to plan, organize, and prioritize work.
• Always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed.
• Genuinely curious which gives the natural ability to “zoom out” of a problem, in order to ask the right questions and translate knowledge into simple solutions.

Nice To Haves

• 2+ years of technical support experience preferred

Responsibilities

• Provide instant world-class service to HCSS customers through multiple channels.
• Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
• Take ownership of learning HCSS products in addition to the training provided.
• Continuously create helpful documentation through the capture of relevant information during each support interaction.
• Recognize and exceed the high standards and expectations of the department.
• Be the primary point of contact for weekend customer support.

Benefits

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed