Weekend Strategic Partnership Specialist (Customer Care)

Recycle Track Systems•Washington, DC

7h•$26 - $31•Remote

About The Position

This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively executing functions related to account management, procurement, and processing service requests within our customer's processes. Your pivotal role involves managing the entire customer life cycle to ensure business retention. The team oversees a book of business, aiming to establish long-term partnerships and improve profit margins for both customers and vendors. Leveraging strategic thinking, the team maximizes operational efficiencies internally and externally by analyzing data to implement predictive solutions for our customers. The overarching goal is to enhance sustainability while elevating the overall customer and vendor experience.

Requirements

2+ years experience in Account Management, procurement negotiations, and/or customer success.
Bachelor degree or equivalent
Must have excellent verbal and written communication skills.
Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
Self-driven with the ability to effectively prioritize and execute tasks
Ability to work in a team environment, while delivering independent results
Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.

Nice To Haves

Previous experience in business analysis or waste, diversion and recycling industry is an asset
Fluency in other languages an asset
High degree of knowledge of service industry is preferred

Responsibilities

Effectively Manage and grow Book of Business in the Strategic Partnership Team.
Ensuring retention metrics and customers remain under long-term contracts.
Generating new opportunities within existing customer network for new sites, adding new services for existing customers.
Attending sales meetings and conducting business reviews with Key Accounts regularly.
Ensure daily use of CRM for customer activities and sales pipeline management.
Using customer and prospect CRM management software and updating relevant information held in these systems daily.
Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.
Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.
Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
Other duties or projects as requested.