Weekend SOC Operator

Strata Careers • Durham, NC

3d • Onsite

About The Position

This is NOT a cybersecurity role. The SOC Operator supports Strata Clean Energy by identifying, analyzing, and managing incidents affecting company operations, employees, or the brand. This role requires strong problem-solving abilities, critical thinking, and attention to detail. The position will work every Saturday & Sunday from 12pm-6pm. The SOC Operator is responsible for monitoring cameras and alarms, notifying internal & external stakeholders, and providing general support to headquarters and field security teams during both routine and crisis situations.

Requirements

• High school diploma or equivalent required
• Comfortable with a technical work environment and ongoing learning of new tools and innovations
• Excellent customer service skills with an organizational and time-management ability
• Strong written and verbal communication skills; ability to read, write, and speak clearly in English
• Proficient in Microsoft Office Suite
• As a condition of employment, employees must successfully complete a background investigation and a post-offer, pre-employment drug test
• Ability to multitask, stay calm, and give direction in an occasionally fast-paced and, at times, stressful work environment while effectively prioritizing tasks
• Must possess a solid employment history that demonstrates dependability
• Ability to analyze problems, identify causes, and implement results-oriented solutions
• Ability to work independently while also being a team player

Nice To Haves

• Associate’s degree or 2+ years of equivalent work experience in the military, law enforcement, government, or corporate security
• Experience with security systems including alarm monitoring, electronic access control, and VMS

Responsibilities

• Respond remotely to routine and emergency calls, dispatching and notifying police, fire, and EMS for alarm activations and other incidents.
• Maintain accurate daily logs of communications, events, dispatch activity, and visitor tracking for remote sites.
• Report incidents promptly to the security team, including crimes, injuries, and alarm activations.
• Conduct routine checks to ensure proper operation of Video Monitoring Systems (VMS).
• Communicate critical information to security management and key partners using established protocols.
• Handle sensitive situations discreetly, maintaining confidentiality and information security related to employee issues, investigations, PR incidents, and emergency contact details.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED