Weekend Receptionist | Part Time

FlipStar Gymnastics Academy•New Lenox, IL

9d•Onsite

About The Position

FlipStar Gymnastics Academy is hiring a part-time Weekend Front Desk Lead to serve as the primary point of contact for our facility on Saturdays and Sundays, with substitute coverage for our front desk team during the week. This role is built for someone with real customer service experience who is comfortable taking ownership, making sound decisions, and keeping a busy facility running smoothly. We will train you on our systems and procedures. The judgment, professionalism, and composure this role requires are essential.

Requirements

Must be 18 years or older
Must pass a background check and complete U.S. Center for SafeSport training
CPR/First Aid certification, or willingness to obtain within 90 days of hire
At least two [2] years of customer service experience (retail, hospitality, healthcare, recreation, or similar)
Strong computer skills and comfort learning new software quickly
Ability to stay calm and make sound decisions without direct supervision
Clear, professional communication with parents, staff, and children
Consistent reliability and punctuality

Nice To Haves

Gymnastics or youth sports experience is a plus, but not required

Responsibilities

Serve as the on-site point person for the facility when leadership is off-site
Open and/or close the facility following established procedures
Greet and check in athletes, families, and party guests
Handle parent questions, concerns, and schedule issues with professionalism and follow-through
Coordinate with coaches and party staff to keep classes and events on schedule
Respond to injuries, incidents, and emergencies according to facility protocols, and document them accurately
Assist families with registration, enrollment, and account updates
Process payments and maintain accurate front desk records
Communicate weekend issues and updates to the leadership team
Keep the lobby and front desk area clean, organized, and welcoming