Weekend Receptionist

Polaris Rehabilitation and Care Center•Cheyenne, WY

1d•Onsite

About The Position

Polaris Rehabilitation & Care Center is seeking a friendly, dependable, and professional Weekend Receptionist to join our team in Cheyenne, Wyoming. The Weekend Receptionist serves as the primary point of contact at the front desk and plays an important role in creating a welcoming, organized, and professional environment throughout the facility. This position is responsible for greeting and assisting residents, families, visitors, employees, applicants, vendors, and other guests; answering and directing telephone calls; providing general administrative support; and assisting facility leadership with front-office responsibilities. Because this position provides weekend front-desk coverage, dependability and consistent weekend availability are essential.

Requirements

High school diploma or equivalent preferred
Previous receptionist, front-desk, administrative, customer-service, hospitality, healthcare, or senior-living experience preferred but not required
Ability to consistently work the required weekend schedule
Excellent customer-service and interpersonal skills
Friendly, professional, and welcoming personality
Strong verbal and written communication skills
Dependable and punctual
Strong organizational skills and attention to detail
Ability to manage multiple responsibilities and interruptions professionally
Comfortable answering multi-line telephone systems and using standard office equipment
Basic computer skills and ability to learn facility systems
Ability to maintain confidentiality and handle sensitive information professionally
Ability to communicate compassionately with seniors and their families
Ability to remain calm and professional in a fast-paced healthcare environment
Ability to sit and work at a reception desk for extended periods
Ability to periodically stand and walk throughout the facility
Ability to operate a telephone, computer, printer, scanner, and other standard office equipment
Ability to communicate effectively in person, by telephone, and electronically
Ability to perform routine clerical and administrative responsibilities
Ability to perform the essential functions of the position with or without reasonable accommodation

Responsibilities

Greet residents, families, visitors, employees, applicants, vendors, and community partners in a friendly and professional manner
Create a positive and welcoming first impression for everyone entering the facility
Assist visitors with general questions and direct them to the appropriate department or team member
Provide courteous and professional customer service in person and over the telephone
Maintain awareness of activity within the front entrance and reception area
Assist residents and families with general non-clinical questions and direct clinical concerns to the appropriate nursing or leadership team member
Help maintain a welcoming environment where residents and families feel valued and cared for
Answer incoming telephone calls promptly and professionally
Direct calls to the appropriate department or employee
Take accurate messages and ensure they are communicated appropriately
Monitor the front desk and main entrance during assigned hours
Assist with visitor sign-in and other established entrance procedures
Receive deliveries and notify appropriate departments
Maintain an organized, clean, and professional reception area
Follow established procedures for handling inquiries and requests for information
Assist with general clerical and administrative responsibilities as assigned
Organize, copy, scan, file, and distribute documents
Assist with preparing packets, forms, correspondence, and other facility materials
Receive and distribute mail, packages, and internal communications
Maintain appropriate front-desk logs and documentation
Assist facility leadership and department managers with administrative projects as assigned
Support weekend facility operations by communicating information to the appropriate team members
Develop positive and professional relationships with residents and families
Provide residents and visitors with assistance navigating the facility
Listen respectfully to resident and family questions or concerns and communicate them to the appropriate staff member
Maintain resident privacy, dignity, and confidentiality
Demonstrate patience, compassion, and professionalism when interacting with seniors and their families
Recognize that every front-desk interaction contributes to the overall resident and family experience
Maintain confidentiality of resident, employee, and facility information
Follow applicable privacy requirements and facility confidentiality policies
Do not release resident or employee information without appropriate authorization
Follow facility visitor, security, emergency, and safety procedures
Promptly communicate unusual activity, safety concerns, or emergency situations to appropriate facility personnel
Maintain professional boundaries when handling sensitive information
Work collaboratively with nursing, administration, Human Resources, admissions, social services, dietary, activities, and other departments
Maintain dependable attendance and arrive on time and prepared for scheduled weekend shifts
Communicate professionally with residents, families, visitors, coworkers, and leadership
Demonstrate flexibility and willingness to assist with facility needs
Maintain a professional appearance and demeanor
Participate in required training and facility education
Perform additional receptionist and administrative responsibilities as assigned