Weekend Patient Care Coordinator

IVY FERTILITY•Bellevue, WA

1d•$24 - $25•Onsite

About The Position

Pacific Northwest Fertility & IVF Specialists is a state-of-the-art clinic offering a wide variety of treatments ranging from basic care to the most advanced fertility technologies. As we continue to grow, we are looking for an experienced, full time Patient Care Coordinator ready to jump in on a fast-paced team at our Bellevue location. Patient Care Coordinators are an integral part of our team when it comes to patient care. In this position, you will be the first point of contact for our patients both on the phone and when arriving at our offices, so you have a vital role in helping create a warm and welcoming environment. Your positive energy, can-do attitude, and near insatiable appetite for learning in this continually evolving field is exactly what we are looking for! Put our patients at ease with your compassion and professionalism as they make their journey, while behind the scenes your quick thinking and multitasking abilities keep things flowing smoothly and builds camaraderie with your teammates. This is an on-site role based in Bellevue with a consistent schedule that includes weekend coverage: Friday–Tuesday, 6:30 AM–3:00 PM. Training schedule (location and time) may vary.

Requirements

Ability to maintain confidentiality consistent with HIPAA regulations
Demonstrated success in detail-intensive and tech savvy work
Experienced in EMR, Microsoft Word, Outlook and Excel

Nice To Haves

College degree preferred
Previous healthcare and medical terminology knowledge preferred
General knowledge of insurance, including referrals and authorizations
SharePoint and Medical Billing Software a plus

Responsibilities

Greet and register new patients; obtain patient demographic, financial, insurance, and clinical information; and enter data into the computer with great attention to detail
Work closely with the Billing Team, including collecting co-pays
Schedule and coordinate all patient appointments and procedures in eIVF
Perform clerical duties, including chart preparation, scanning, and faxing
Check in patients for appointments and procedures
Act as liaison between physicians, clinical team, and other practices to coordinate information flow, including obtaining missing information to expedite patient visits
Manage multiple phone lines; triage phone calls; perform new patient intake, follow-up, and reminder calls
Assist fellow team members with communication issues such as setting up voicemail, headsets, and other equipment questions
Other duties as assigned