Weekend On-Call Coordinator

Senior Helpers•Sarasota, FL

15h•Hybrid

About The Position

We are seeking a dependable, organized, and professional Weekend On-Call Coordinator to support our Home Healthcare team during designated weekends. This individual will serve as the primary point of contact for caregivers, clients, family members, and guardians outside of normal business hours. The Weekend On-Call Coordinator is responsible for managing staffing issues, caregiver call-outs, scheduling adjustments, client concerns, and weekend communications while ensuring continuity of care and operations. This position is ideal for someone with experience in home healthcare, scheduling, staffing coordination, or office administration.

Requirements

Valid Driver's License
Social Security Card
Proof of Current Automobile Insurance
Completed Employment Eligibility Documentation
Current CPR Certification
Successful Fingerprinting
Successful Background Screening
Reliable transportation
Dependable attendance
Ability to maintain confidentiality
Ability to carry and respond to the company-issued phone during assigned weekends
Ability to work independently and manage multiple priorities

Nice To Haves

Home Healthcare experience preferred
Scheduling or staffing coordination experience preferred
Experience with WellSky preferred
Strong communication and customer service skills
Ability to remain calm and professional during urgent situations
Excellent organizational and problem-solving skills
Strong written documentation skills
Ability to work independently and make sound decisions

Responsibilities

Manage caregiver call-outs and staffing shortages
Coordinate schedule changes and shift coverage
Utilize WellSky to review schedules, staffing needs, and client information
Address client, caregiver, family, and guardian concerns professionally
Review morning and evening reports submitted by caregivers
Ensure required communications and documentation are completed appropriately
Escalate urgent situations when necessary
Maintain confidentiality of all client and company information
Maintain detailed notes throughout the weekend using a company-provided reporting template
Coordinate staffing and secure coverage for open shifts that occur during assigned weekends
Provide temporary client coverage until a caregiver can be arranged in the event of a last-minute call-out or staffing emergency where coverage cannot be secured despite reasonable efforts.