Weekend Night Auditor

Marriott•Danbury, CT

13h•Onsite

About The Position

The Weekend Night Auditor is responsible for completing end-of-day activities, processing guest payments, and managing various financial transactions. This role also involves guest services such as check-ins, handling phone calls, and ensuring guest satisfaction. The position requires adherence to company policies, maintaining a professional appearance, and protecting company assets. Additionally, the auditor must be able to perform physical tasks like lifting and standing for extended periods.

Requirements

High school diploma or G.E.D. equivalent.
Less than 1-year related work experience.
No supervisory experience.
None

Responsibilities

Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to have a record of all guests in case of emergency.
Sell a room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake-up calls, and advise guests of any messages.
Complete the Room Rate Variance Report.
Process all guest check-ins and assign rooms.
Activate or reissue room keys using an electronic key machine.
Count bank at the end of the shift and secure the bank.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to the manager.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by Supervisors.