Weekend Manager (Night-Shift)

Ronald McDonald House Atlanta•Sandy Springs, GA

11d•Onsite

About The Position

The Weekend Manager acts as the primary point of contact in the absence of the House Manager, overseeing all aspects of House operations during weekend hours to ensure a safe, welcoming, and supportive environment for Guest Families. This role provides leadership to weekend staff and volunteers, addresses emergencies, and ensures proper functioning of the facility. The Weekend Manager exercises independent decision-making, professional judgment, and problem-solving to address operational and guest-related needs during assigned shifts.

Requirements

High school diploma or equivalent required
Strong interpersonal, leadership, and customer service skills
Excellent communication, organizational, time management, and problem-solving skills.
Ability to remain calm under pressure and handle emergencies effectively.
Dependable, self-motivated, and able to work independently while collaborating with others.
Demonstrates compassion, tact, honesty, flexibility, and professionalism.
Respect for the privacy and confidentiality of all Guests.
Ability to work overnight shifts and extended hours as required.

Nice To Haves

bachelor’s degree in hospitality, nonprofit management, or related field preferred
experience supervising staff and volunteers preferred

Responsibilities

Manage guest referrals, check-in, and check-out; maintain accurate Family Registry records.
Ensure staff and volunteers respond promptly to calls and requests, maintaining a professional and hospitable environment.
Initiates and reviews the Key Card System, the Video Security System, and background checks.
Enforce Ronald McDonald House Atlanta Guest Rules and Policies tactfully and professionally.
Maintain communication with hospital/clinic referral staff regarding guest residency and status.
Document and coordinate in-kind donations, ensuring proper donor acknowledgment.
Maintain cleanliness, organization, and safety of the House, including laundry rooms and kitchen spaces.
Conduct tours, respond to inquiries, and promote Ronald McDonald House Atlanta’s mission to visitors and the community.
Assist meal groups and volunteers with inquiries or special projects as needed.
Address emergency situations confidently and efficiently during assigned shifts and follow the Emergency Phone Tree to engage and inform leadership as necessary.
Direct guests, visitors, and volunteers during emergencies.
Conduct routine morning and evening walk-through inspections of the property.
Support the House Manager and the Facilities team in maintenance duties by promptly communicating and documenting facility needs.
Address emergency maintenance needs and notify the Facilities Manager as appropriate.
Aid in inventorying House supplies and submit written reports of any needs.
Ensure compliance with Ronald McDonald House Atlanta, housekeeping responsibilities and maintain overall facility readiness.
Foster positive relationships with guests, volunteers, partners, and donors.
Promote a hospitable and supportive atmosphere ensuring the comfort and well-being of families.
Promote Ronald McDonald House Atlanta’s mission, values, and objectives within the community.