Weekend Enterprise Coordinator [On-Site]

Our growing team•Grand Rapids, MI

2d•Onsite

About The Position

Our growing team is looking for the next Weekend Enterprise Account Coordinator! This role is responsible for supporting enterprise transportation accounts during weekend and after-hours operations. This role ensures freight is moving according to plan, service issues are proactively addressed, and customers receive exceptional support outside of standard business hours. The schedule for this role is Friday – Monday, 10-hour shifts. The ideal candidate thrives in a fast-paced environment, can make decisions independently, and maintains strong communication with customers, carriers, and internal teams to ensure seamless execution of freight movements. The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight , Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.

Requirements

1-3 years of experience in logistics, transportation, brokerage, or customer service.
Strong problem-solving and decision-making abilities.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong organizational skills and attention to detail.

Nice To Haves

Experience supporting enterprise transportation accounts.
Knowledge of truckload, LTL, drayage, intermodal, and managed transportation services.
Experience in after-hours, weekend, or 24/7 logistics operations environments.

Responsibilities

Monitor and manage active shipments throughout weekend operations.
Ensure timely pickup, transit, and delivery performance for assigned customer accounts.
Proactively identify and resolve service disruptions, delays, and exceptions.
Coordinate recovery efforts for service failures and communicate updates to stakeholders.
Maintain shipment visibility and provide real-time status updates.
Serve as the primary weekend point of contact for enterprise customers.
Respond promptly to customer inquiries regarding shipment status, service concerns, and operational issues.
Communicate with carriers to ensure freight is moving as planned and appointments are met.
Escalate critical service issues to leadership when necessary.
Support enterprise account teams by maintaining service continuity during weekends and after-hours coverage.
Document all customer interactions, service exceptions, and resolutions.
Ensure accurate updates within transportation management systems (TMS) and customer portals.
Assist with weekend load coverage, capacity management, and carrier coordination.
Track and report weekend service performance metrics.
Identify recurring operational challenges and recommend solutions.
Prepare detailed handoff notes for weekday account management and operations teams.
Support continuous improvement initiatives that enhance customer experience and operational efficiency

Benefits

Health / Dental / Vision Insurance Plans
401K Plan with Employer Match
Life Insurance Plan (100% employer paid)
PTO Plan (3 weeks PTO for new employees, grows with tenure)
6 paid holidays
Paid Parental Leave
Free professional coaching through Boon Health
Baby-feeding support and on-site Lounge through Pumpspotting
Comprehensive training program
Commitment to defend employees who have signed predatory non-competes
Ongoing, in-house professional development
In-office gym complete with strength and cardio equipment as well as Peloton bikes
On-site snack machine
On-site golf simulator